FAQ

Orders are processed out of our NJ facility and may take anywhere from 1-3

business days. This does not include transit time.

We are currently shipping within the United States only. For more information on

Zoku availability in your country, please email: info@zokuhome.com

We do! Free shipping is available on any order over $50.00

To start a return, have your order # handy and send an email to: info@zokuhome.com.

Please email our sales team at: sales@zokuhome.com to get you started.

Email info@zokuhome.com - we are here to answer your questions.

Zoku is a U.S. company based in Hoboken, NJ. All our products are

designed in the USA and responsibly made in China.

All of our products have been tested to US and European standards for toxicity and

contain no PVC, BPA, Phthalate, or Lead.

The refrigerant liquid inside any of our Quick Pop Maker units is non-toxic and saline based. If your

unit is leaking, we advise you discontinue use. Please contact customer service at: info@zokuhome.com for more

information on warranty and filing a claim.

To ensure effortless Quick Pop removal:

1. Do not use beverages with artificial sweeteners such as sucralose, aspartame, saccharin, etc. Plain water,

carbonated beverages, or beverages that do not have enough sugar content will get stuck in the Quick Pop Maker.

2. Make sure the Quick Pop Maker is COMPLETELY DRY before putting it in the freezer. Any water that remains

in the Quick Pop Maker’s molds prior to freezing it may prevent the pops from being removed.

3. Do not fill beyond the fill line. If the molds are overfilled the pops may be impossible to remove.

4. Make sure the sticks are in place and positioned properly BEFORE pouring ingredients into the Quick Pop Maker.

5. If a pop is stuck, do not apply excessive force to the Super Tool or try to pry the pop out. Simply defrost the Quick

Pop Maker by running it under warm water, refreeze the unit, and try again with another type of juice.

For information on how to properly use the Quick Pop Maker, please see the attached user manual here.

 Help! I need a replacement part - We’ve got you covered! Spare parts can be purchased on our website under the

accessories page. Frozen Treats spare parts found here and Drinkware spare parts found here. Still don’t see what

you’re looking for? Send us an email at info@zokuhome.com and we’ll take care of you.

We’ve got you covered! Spare parts can be purchased on our website under the

accessories page. Frozen Treats spare parts found here and Drinkware spare parts found here. Still don’t see what

you’re looking for? Send us an email at info@zokuhome.com and we’ll take care of you.