If for any reason you are unhappy with your purchase, we would like to have the opportunity to make it right. We offer a 30-day, 100% satisfaction guarantee on all products, in addition to a warranty that covers defects in manufacturing.
We are only able to accept returns or exchanges for items that were purchased directly from zokuhome.com and a copy of your receipt is required. If you purchased your product anywhere other than zokuhome.com, you must return it to the original place of purchase for a refund or exchange, observing their particular return/exchange policy.
To return an item purchased from zokuhome.com please contact customer service here.
- We will not refund original shipping charges, unless the reason for the exchange or return is due to an error by Zoku (e.g. wrong item/color). Your refund will equal your order total, plus any sales tax paid, minus shipping charges.
- Return shipping costs are the responsibility of the customer.
- We can only make exchanges for the exact same item(s) originally purchased. We will not exchange your purchase for other items.